Refund policy
30-Day Returns
We want you to love your Veludex products. If you're not fully satisfied, you have 30 days from the date you receive your item to request a return from USA any state.
Return Eligibility
To qualify for a return, your item must be:
- Unused and unworn, in its original condition
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email us at support@veludex.com with your order number and reason for return. Once approved, we'll send you a return shipping label and instructions on where to send your package. Items returned without first requesting a return will not be accepted.
Return Shipping
Returns are free — we cover the cost of return shipping. Return product labeling should be done by customer.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@veludex.com with photos of the issue so we can resolve it quickly.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@veludex.com.
Exchanges
We currently don't offer direct exchanges. If you'd like a different item, return your original purchase for a refund and place a new order.
Gift Cards
Gift cards are non-returnable and non-refundable.
Questions?
Reach out anytime at support@veludex.com — we're happy to help.